Shipping policy
Shipping & Service Delivery Policy
Last Updated: 18 December 2025
IMPORTANT: This policy details the delivery terms for the digital services provided by xelevante.com. As we offer intangible services, the term "Shipping" or "Delivery" refers to the activation, execution, and provision of our digital marketing services. By purchasing our services, you ("the Client") agree to the terms outlined herein.
This policy is governed by the laws of England and Wales.
1. Definitions
•Services: Refers to the range of digital marketing, traffic generation, and consultancy activities provided by xelevante.com, as detailed in the specific service package purchased by the Client.
•Service Delivery / Shipping: As our Services are intangible, this term refers to the entire process of providing the Services, from initial contact and account setup to the execution and management of the digital marketing campaigns.
•Client: The individual or business entity purchasing Services from xelevante.com.
•Business Day: Any day from Monday to Friday, excluding bank and public holidays in England and Wales.
•Advertising Account: The Client's account on third-party platforms (e.g., Google Ads, Meta Ads) to which the Company requires access to perform the Services.
2. Service Delivery Process
Our service delivery is a structured process designed for clarity and efficiency.
•Stage 1: Order Confirmation and Initial Contact Upon successful payment for your selected service package, a dedicated specialist from our team will contact you within five (5) business days. This communication will be made via the email address provided at the time of purchase and marks the official commencement of the service delivery process.
•Stage 2: Onboarding and Access Provision Our specialist will provide you with clear, step-by-step instructions for granting us the necessary permissions to access your Advertising Accounts. The Client is solely responsible for ensuring that the correct access levels are provided promptly. The commencement of active work on your campaigns is strictly conditional upon our receipt of all required access credentials. Any delay in providing access will result in a corresponding delay in service delivery, for which xelevante.com holds no liability.
•Stage 3: Service Execution Once full access is secured, we will begin executing the Services as per the description of your purchased plan. The specific actions undertaken will vary based on the selected service tier. We will notify you if any further action is required on your part.
3. Client Obligations
The Client acknowledges and agrees to the following obligations, the failure of which may impede service delivery:
•Advertising Budget: The Client is solely responsible for funding their advertising budget directly within the respective Advertising Accounts. Our service fee does not include ad spend.
•Payment Methods: The Client must maintain a valid and sufficiently funded payment method within their Advertising Accounts to cover all advertising costs. Service interruptions or campaign pauses due to payment failures are the sole responsibility of the Client.
•Compliance: The Client is responsible for ensuring that their business, products, services, and all provided advertising materials comply with all applicable laws and the policies of the advertising platforms used. We are not liable for account suspensions or ad disapprovals based on the Client's business model or assets.
4. Fees, Payments, and No-Refund Policy
4.1. Service Fees Fees for our Services are as described in the specific service package purchased by the Client. All fees are payable in advance.
4.2. STRICT NO-REFUND POLICY By purchasing our Services, the Client acknowledges and agrees to a strict no-refund policy. This is based on the nature of the digital services provided and in accordance with UK law.
•Acknowledgement of Intangible Service: The Client expressly acknowledges that they are purchasing an intangible, digital service, the performance of which begins immediately upon the commencement of the service delivery process (as defined in Section 2). By making a purchase, you are providing your express consent for the service to begin and acknowledge that your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is thereby lost once performance has begun.
•All Sales Are Final: Due to the immediate allocation of resources, specialist time, and incurring of operational costs, all payments are final and non-refundable. No refunds will be issued for any reason, including but not limited to, the Client's dissatisfaction with the results, a change in the Client's business strategy, or the suspension of Advertising Accounts for reasons outside of our direct control.
•No Guarantee of Results: While we are committed to providing a high-quality service, we do not guarantee any specific outcomes, such as a particular number of leads, sales, or a specific return on investment (ROI). The success of marketing campaigns is subject to numerous external factors beyond our control.
4.3. Chargeback Prohibition The Client agrees not to initiate any chargeback requests with their card issuer or payment provider. Initiating a chargeback is a breach of this agreement. Should a chargeback be initiated, the Client agrees to be liable for all associated costs incurred by xelevante.com, including the original service fee, chargeback fees, and any legal or administrative costs involved in disputing the chargeback. We will use this policy as evidence of the Client's agreement to these terms.
5. Limitation of Liability
To the fullest extent permitted by law, the total aggregate liability of xelevante.com to the Client for any and all claims arising out of or in connection with the Services shall not exceed the total amount of fees paid by the Client to xelevante.com for the specific service package in the one (1) month immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, or special losses, including loss of profits, loss of business, or loss of data.
6. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this agreement if such failure or delay is due to any cause beyond its reasonable control, including but not limited to acts of God, war, civil unrest, strikes, lock-outs or other industrial disputes, fire, flood, or failure of third-party systems (including advertising platforms).
7. Confidentiality
We agree to keep all of the Client's confidential information (including business information and account access data) private and not to disclose it to any third party, except as required by law or as necessary to perform the Services.
8. Governing Law and Jurisdiction
This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
9. Entire Agreement
This policy constitutes the entire agreement between xelevante.com and the Client regarding the subject matter hereof and supersedes all prior communications, agreements, or understandings, whether oral or written.