Privacy policy
Privacy Policy
Last Updated: April 21, 2025
Effective Date: April 21, 2025
1. Introduction and Scope
This Privacy Policy ("Policy") describes how Xelevante and its affiliates ("we," "us," "our," or "Company") collect, use, disclose, retain, and otherwise process personal information and data in connection with our website (xelevante.com) and the services we provide ("Services"). This Policy applies to all individuals who interact with our website, subscribe to our Services, or provide information to us in any form.
By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or Services. Your continued use of our website or Services constitutes your acceptance of this Policy and any updates we may make from time to time.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including but not limited to:
Account Registration Information: When you create an account or register for our Services, we collect information such as your name, email address, phone number, company name, business address, payment information, and any other details you choose to provide.
Service-Related Information: To deliver our marketing and advertising services, we may collect information about your business, including your target audience, marketing goals, product or service descriptions, existing advertising accounts (including Facebook, TikTok, and other platforms), and access credentials to your e-commerce platforms or advertising accounts.
Communication Information: When you contact us via email, phone, chat, or other communication channels, we collect and retain copies of your communications, including the content of your messages, attachments, and any information you disclose.
Payment Information: We collect payment details necessary to process your subscription or service fees. This may include credit card information, billing address, and transaction history. Payment processing is handled by third-party payment processors, and we do not store complete credit card information on our servers.
Feedback and Support: We collect information when you submit feedback, complaints, support requests, or participate in surveys or questionnaires.
2.2 Information Collected Automatically
We automatically collect certain information about your interactions with our website and Services:
Usage Data: We collect information about how you interact with our website, including pages visited, time spent on each page, links clicked, search queries, and the sequence of your activities.
Device Information: We collect technical information about the devices you use to access our website, including device type, operating system, browser type, IP address, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website and advertisements. This includes both session-based and persistent cookies.
Log Files: Our servers automatically generate log files that record information about your access to our website, including your IP address, browser type, referring URL, pages visited, and timestamps.
Location Data: Depending on your device settings and permissions, we may collect approximate location information based on your IP address or GPS data.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
Third-Party Platforms: When you authorize us to access your advertising accounts (Facebook, TikTok, Google Ads, etc.), we collect data from these platforms, including campaign performance metrics, audience data, and account information.
Business Partners and Vendors: We may receive information from our partners, service providers, and vendors who assist us in delivering our Services.
Public Sources: We may collect publicly available information about your business from websites, directories, social media platforms, and other public sources.
Referral Sources: If someone refers you to our Services, we may collect information about you from that referral source.
3. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
3.1 Service Delivery and Performance
We use your information to deliver, maintain, and improve our Services. This includes creating and managing your account, processing your payments, executing marketing campaigns, analyzing campaign performance, and providing customer support.
3.2 Communication
We use your contact information to communicate with you about your account, Services, updates, promotional offers, and important notices. You may receive emails, SMS messages, or other communications from us regarding your subscription, billing, or service-related matters.
3.3 Marketing and Advertising
We use your information to send you marketing communications, promotional materials, newsletters, and information about new services or features. We may also use your information to conduct market research and analyze trends in the marketing and e-commerce industries.
3.4 Analytics and Performance Monitoring
We analyze usage data to understand how our website and Services are being used, to identify trends, to troubleshoot technical issues, and to optimize our website and Services for better performance.
3.5 Compliance and Legal Obligations
We use your information to comply with applicable laws, regulations, and legal processes. This includes responding to subpoenas, court orders, and other legal requests from government authorities.
3.6 Fraud Prevention and Security
We use your information to detect, prevent, and address fraud, security breaches, and other potentially illegal or harmful activities. We may also use your information to protect the rights, property, and safety of Xelevante, our users, and the public.
3.7 Business Operations
We use your information for internal business purposes, including financial reporting, auditing, and business analysis.
4. Disclosure and Sharing of Information
4.1 Service Providers and Vendors
We may share your information with third-party service providers and vendors who assist us in delivering our Services. These include payment processors, hosting providers, analytics services, email service providers, and marketing platforms. We require these service providers to maintain the confidentiality and security of your information and to use it only for the purposes we specify.
4.2 Third-Party Advertising Platforms
To deliver our Services, we may share information with third-party advertising platforms (Facebook, TikTok, Google, etc.) as necessary to manage your advertising accounts and campaigns. The use of your information by these platforms is governed by their own privacy policies.
4.3 Legal Requirements and Law Enforcement
We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, respond to legal processes, or protect the rights and safety of Xelevante, our users, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
4.5 Aggregate and De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, analytics, research, and other purposes.
4.6 With Your Consent
We may share your information with third parties if you have explicitly consented to such sharing.
5. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purposes for which we use it.
Account Information: We retain account information for the duration of your relationship with us and for a reasonable period thereafter to comply with legal obligations and resolve any disputes.
Communication Records: We retain copies of your communications with us for at least three years for record-keeping, compliance, and dispute resolution purposes.
Payment Information: We retain payment records for at least seven years to comply with tax and accounting regulations.
Usage Data and Cookies: We retain usage data and cookie information for up to two years, after which it is automatically deleted or anonymized.
Marketing Data: We retain marketing and promotional data for the duration of your subscription and for a reasonable period thereafter for analytical purposes.
You may request the deletion of your personal information at any time, subject to legal and contractual obligations that may require us to retain certain data.
6. Data Security
6.1 Security Measures
We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access controls.
6.2 Limitation of Liability
While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information. You acknowledge that you provide your information at your own risk. In the event of a data breach or unauthorized access, we will notify you as required by applicable law, but we shall not be liable for any damages or losses resulting from such breach, except as required by law.
6.3 Third-Party Security
We are not responsible for the security practices of third-party service providers, advertising platforms, or other external websites. We encourage you to review the privacy policies and security practices of these third parties.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to access, review, and request corrections to your personal information. To exercise this right, please contact us at Info@Xelevante.Com.
7.2 Opt-Out of Marketing Communications
You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email we send or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications.
7.3 Cookie Preferences
Most web browsers allow you to control cookies through browser settings. You can choose to disable cookies or receive notifications when cookies are being set. However, disabling cookies may affect the functionality of our website and Services.
7.4 Do Not Track
Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, and we continue to collect information as described in this Policy.
7.5 Deletion of Information
You may request the deletion of your personal information by contacting us at Info@Xelevante.Com. However, we may retain certain information as required by law or for legitimate business purposes.
7.6 Data Portability
You have the right to request a copy of your personal information in a portable format. Please contact us to submit such a request.
8. International Data Transfers
Our website and Services are operated from servers located in various jurisdictions. If you are located outside the jurisdiction where our servers are located, your personal information may be transferred to, stored in, and processed in other countries. By using our website and Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your home country.
We implement appropriate safeguards to protect your information during international transfers, including standard contractual clauses and other mechanisms as required by applicable law.
9. Children's Privacy
Our website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 18, please contact us immediately at Info@Xelevante.Com.
10. Third-Party Links and Services
Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services before providing your information.
11. California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please contact us at Info@Xelevante.Com.
12. Europea
n Union and UK Privacy Rights
If you are located in the European Union or the United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, including the right to access, correct, delete, and port your personal information, the right to restrict processing, the right to object to processing, and the right to lodge a complaint with your local data protection authority. To exercise these rights, please contact us at Info@Xelevante.Com.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated Policy on our website and updating the "Last Updated" date at the top of this Policy. Your continued use of our website and Services after such updates constitutes your acceptance of the revised Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Phone: +35569863791
We will respond to your inquiry within 30 days of receipt.
15. Disclaimer and Limitation of Liability
15.1 As-Is Basis
This Privacy Policy is provided on an "as-is" basis. We make no warranties or representations regarding the accuracy, completeness, or reliability of the information contained herein.
15.2 Limitation of Liability
To the maximum extent permitted by law, Xelevante shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, Services, or this Privacy Policy, including but not limited to damages for loss of profits, data, or business opportunities.
15.3 Indemnification
You agree to indemnify, defend, and hold harmless Xelevante and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising out of or relating to your use of our website or Services or your violation of this Privacy Policy.
16. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of Spain, without regard to its conflict of law principles. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Spain.
End of Privacy Policy
This Privacy Policy is a legally binding document. By using our website and Services, you acknowledge that you have read, understood, and agree to all terms contained herein.